Delivery, Cancellations, Warranty & Returns (Terms & Conditions)

Order Cancellation

You have the right to cancel your order and return purchased items subject to the following conditions and procedures:

You may cancel your order at any time before the products are dispatched, without charge. A full refund will be given if you have already paid. Once the products have been despatched to you, you may, up to seven working days from the date delivery to you took place, return to us any unopened item for a full refund of the purchase price minus the cost we initially incurred for the delivery to you (regardless of whether we initially charged you for delivery).

In order to return an item on this basis you must contact us on 0161 667 1365 / +44 161 667 1365 and quote our invoice number (or Order ID). You will then be given a Return Authorisation Number (RAN). This number must be visibly shown on the parcel to be returned. Items that are returned to us unannounced or without our RAN displayed will be rejected and no refund will be given.

Returned items must reach us in stock condition, i.e. unmarked, unopened, unused and undamaged. Any factory seals must be intact. If a returned item reaches us outside the seven day return period or if the item reaches us marked, opened, used, damaged or with broken seals, we may reject it and no refund may be given. The return of an item (including the associated costs and risk of damage during transport) is your responsibility. Items must be returned to the address shown as the Return Address below unless otherwise instructed at the time of RAN issue.

Warranty

All items purchased carry a manufacturer’s warranty only. iEntry Systems does not provide or sell extended warranty policies. If you wish to check the warranty period on a product, please call our Customer Helpline on  0161 667 1365 / +44 161 667 1365 for assistance.

Returns Policy & Procedure

Items purchased can be returned in accordance with the following terms and conditions only: Items that arrive in a damaged state must be rejected. We will send you the item(s) purchased on a new shipment. See below under the heading ‘Damaged on Arrival’ for the applicable terms & conditions. Items that go faulty within one month of purchase may be returned for a replacement or refund under manufacturer’s warranty. See below under the heading ‘Return of an Item Faulty within One Month’ for the applicable terms & conditions. Items that go faulty after one month of purchase may be returned for a replacement or repair under manufacturer’s warranty. See below under the heading ‘Return of an Item Faulty after One Month’ for the applicable terms & conditions. Any items returned to us not in accordance with these terms & conditions will be rejected and no refund, replacement or repair will be provided.

Damaged on Arrival

Items that are damaged on arrival should be rejected and returned to us in accordance with the following terms and procedure: We require that you inspect the packaging and goods inside for visible damage upon delivery. If damage is evident, you must reject the goods and request the driver to return the shipment to us. Do not sign for goods without inspecting them. Once the damaged item(s) reaches us we will send you a new unit(s) on another shipment. Visibly damaged items and items delivered in visibly damaged packaging or boxes cannot be returned once accepted and signed for.

Return of a faulty item within one month of delivery

Items that go faulty within one month from the date of delivery can be returned to us for a replacement or refund subject to the following terms and conditions: The replacement, refund or repair of a faulty item is subject to the warranty terms of the manufacturer. iEntry Systems does not provide or sell any extended warranties. iEntry Systems will facilitate a warranty claim and helps its customer to exercise their rights. iEntry Systems cannot and will not guarantee that a warranty claim will be successful. The decision whether a warranty claim is accepted lies with the manufacturer.

Before returning a product as faulty we ask you to contact us on  0161 667 1365 / +44 161 667 1365 to discuss a possible resolution to the problem with our Technical Department. If our Technical Department is unable to deal with the problem we may have to contact the manufacturer for further advice. Regarding items that go faulty within one month of the delivery date we will attempt to deliver a replacement unit at the same time as the faulty unit is collected, providing that the fault is covered by a manufacturer’s warranty.

Within one month from the date of delivery the customer may, as an alternative to requesting a replacement unit, request a refund of the purchase price. On receipt of such request we will credit / refund the amount of the purchase price minus the cost we initially incurred for the delivery to you (regardless of whether we initially charged you for delivery). A refund / credit will only be given after the manufacturer has come to a decision whether the warranty claim indeed will be accepted.

To return a faulty unit you must contact us on  0161 667 1365 / +44 161 667 1365 to obtain a returns authorisation number (RAN). Upon issuing you with a returns number a returns form will be emailed to you. This Form (including the RAN) must be attached to the item to be returned. Items without this form attached will be rejected.

We will then arrange for the faulty item to be collected and, if requested and possible, deliver a replacement unit at the same time. You must ensure that the item is suitably packed for transport via courier and that it is ready for collection on the date as will be agreed. The faulty item must reach us complete, including all parts and packaging.

Return of an Faulty Item More Than One Month After Delivery

Items that go faulty after one month from the date of delivery can be returned to us for a replacement or repair subject to the following terms and conditions: The replacement or repair of a faulty item is subject to the warranty terms of the manufacturer. iEntry Systems does not provide or sell any extended warranties. iEntry Systems will facilitate a warranty claim and helps its customer to exercise their rights. iEntry  Systems cannot and will not guarantee that a warranty claim will be successful. The decision whether a warranty claim is accepted lies with the manufacturer.

Before returning a product as faulty we ask you to contact us on 0161 667 1365 / +44 161 667 1365 to discuss a possible resolution to the problem with our Technical Department. If our Technical Department is unable to deal with the problem we may have to contact the manufacturer for further advice. We do not provide advanced replacement units for items that go faulty after one month of the delivery date. If you require an instant replacement unit, you will have to place a new order. We will refund the value of the item that has gone faulty once we have received the returned item from you and it has been established that the fault is covered by warranty. No refund will be given if the fault is not covered by warranty. We will return the faulty unit to you on request.

To return a faulty unit you must contact us on 0161 667 1365 / +44 161 667 1365 to obtain a returns authorisation number (RAN). Upon issuing you with a returns number a returns form will be emailed to you. This Form (including the RAN) must be attached to the item to be returned. Items without this form attached will be rejected.The return of the faulty item is your responsibility, including the associated carrier or postal costs and the risk of damage during transport. The item must reach us complete with all parts and packaging. The faulty item must be returned to the address shown as the Return Address below unless otherwise instructed at the time of RAN issue.

In cases where an item was returned to us as faulty but no fault could be found, we would reserve the right to charge an inspection fee of £35 (excluding VAT) in addition of the cost of returning the item to you. Payment of these costs will be required before we will return the item to you.

In cases where an item was returned to us as faulty but the fault is not covered by a manufacturer’s warranty, we reserve the right to charge you £35 (excluding VAT) for inspecting the item. The item will be returned to you on request but only after receipt of payment of the inspection charge and the cost of the return delivery. Examples of faults that may not be covered by a manufacturer’s warranty are faults caused by fire, accidents, criminal attack, neglect, incorrect installation or improper use. The fault also may not be covered because of expiry of the manufacturer’s warranty period. Before returning a faulty item, always make sure the fault is (still) covered by a manufacturer’s warranty. If unsure, contact our Customer Helpline  0161 667 1365 / +44 161 667 1365  for further help. If we cannot advise you, we may refer you directly to the manufacturer.

CyberData returns to the USA

Only products purchased through CyberDatas authorised distributors ( which iEntry Systems are ) carry the factory warranty and technical support

CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail Within Warranty, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.

Should the product fail Out of the Warranty period, a flat rate repair charge of one half of the purchase price of the product will be assessed. Repairs that are Within Warranty period but are damaged by improper installation, modification, or abuse are deemed Out of Warranty and will be charged at the Out of Warranty rate. A device is deemed Out of Warranty when its purchase date is longer than two years or when the device has been damaged due to human error during installation, modification, or abuse. A replacement unit will be offered at full cost if the device cannot be repaired.

End of Life Devices are included under this policy. End of Life devices are devices that are no longer produced or sold. Technical support is still available for these devices. However, no firmware revisions or updates will be provided. If an End of Life device cannot be repaired, the replacement offered may be the current version of the device.

Products shipped to CyberData, both within and out of warranty, are shipped at the expense of the customer. CyberData will pay return shipping charges for repaired products.

CyberData shall not under any circumstances be liable to any person for any special, incidental, indirect or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if CyberData is informed in advance of the possibility of such damages.

CyberData “Spare in the Air” Policy

In the event that a customer cannot wait for CyberData to receive and diagnose the problem, CyberData can ship a replacement unit to a customer immediately. The customer must provide CyberData with proof-of-purchase and a credit card. CyberData will bill the credit card for the replacement unit plus an additional processing fee of $39.95 for standard processing and $54.95 for expedited processing. Spare in the Air replacements can be initiated no later than 2:00 pm P.S.T. in order to guarantee same day shipment if the item is in stock.

Once CyberData receives the “defective” unit, it will be evaluated as to whether:

  • It is in or out of warranty.
  • The unit is malfunctioning.
  • If malfunctioning, the malfunction is due to a product defect or customer misuse.

If CyberData finds that the malfunction is caused by a product defect and it is under warranty, CyberData will credit the customer’s credit card back for the cost of the product (processing fee is not returned) and the customer retains the spare unit sent. The spare unit will have the same warranty end date as the original unit. If CyberData finds that the malfunction has been caused by customer misuse or the product is out of warranty, CyberData will advise the customer of this status prior to repair or billing. The cost of repair of the unit in this case would be a flat rate repair charge of one-half of the purchase price of the product.

Once the repaired unit is returned to the customer and the customer has paid for the repair, the spare is to be returned to CyberData within 15 days. If the spare is returned in working order within that time, CyberData will credit the customer’s credit card for the cost of the product. If a customer suspects a CyberData product is defective or malfunctioning and requires repair or replacement, they are advised to not ship the product to CyberData before contacting Technical Support as the problem may be with the product installation process and can be corrected via technical support. If Technical Support suspects the unit may be defective and require repair, you will be issued a Return Materials Authorization (RMA) number to return the product. We do not under any circumstances accept modified or customized products for return.

This information is required:

  • Customer contact information.
  • Product/Serial number.
  • Proof of purchase – including invoice showing cost of product.

Once the customer is provided with an RMA number and shipping information, the product should be packaged securely and the RMA number is to be placed visibly on the outside of the package. Packages will not be accepted without RMA numbers.

Returns are accepted only on normal working days and between 9am and 5pm.

These terms & conditions do not affect your statutory rights.